Returns & Refunds Policy

Last updated: August 19, 2026

1. Returns (Cooling-off Period)

In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order and return the items within 14 days of receiving them, for any reason and without a justification.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact us at sales@plastube.co.uk with your Order Number and the reason for the return. We will provide you with the return address and instructions.

3. Return Shipping Costs

Unless the item is defective or we made an error fulfilling your order, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (via Stripe), within a certain amount of days (usually 5-10 business days).

5. Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@plastube.co.uk with photographic evidence of the damage.